SHIPPING & RETURNS POLICY

All items in the store may take 2-5 business days to process. Be sure to add processing time to your shipping time estimates.

Compared to our competitors, we have a more efficient business model which allows us to pass the savings onto our customers. We strongly believe that the traditional retail distribution channel (Manufacturers -> Agents -> Wholesale -> Retailers -> Consumers) is outdated. In order to provide our customers with high quality aprons at fair prices, we skip more than half the distribution channel and ship directly from our manufacturers (China). Doing so we’re able to offer the best prices possible for our customers.

Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. These are only estimates. If you need your items by a certain date, please contact us prior to placing your order.

United States: 7-20 days

Canada & Europe: 16-40 days

Australia, New Zeeland: 15-25 business days

*In rare circumstances, due to the COVID-19, some orders may be delayed by up to 30 days.

You will receive an email once your order has been processed and completed. If you ordered using Insured Shipping, you will also receive a tracking number for your order.

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer

PRIMEWEAR is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. PRIMEWEAR will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and:

– The customer refuses to accept the package.
– No attempt is made in the country of destination to deliver the package.

PRIMEWEAR reserves the right to abandon the package(s) and will not be responsible for any refund.

RETURNS POLICY

We hope you love your new Prime-wear purchase.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

If your order is undelivered due to the fault of Prime-wear, you received the incorrect items or there is damage to your items, we will work with you to rectify the issue by sending a new item or providing a refund when necessary.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Furthermore, to complete a return, we will need a proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after purchase.

We cannot guarantee that any order can be refunded after the order has been placed.

Refunds (if applicable)
You are responsible for the return costs. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Note that if the issued refund is not due to PRIMEWEAR’s fault, a $1 fee will be credited to the buyer for operation costs.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@prime-wear.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@prime-wear.com.

Shipping
You will be responsible for paying the shipping cost for returning your item.
Initial shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We recommend you use some form of registered post in case you need to track your parcel. If not, we can’t guarantee that we will receive your returned item. We will email you to let you know that your return has been processed within 7 working days of receiving it through the post.

If you need any further help, contact our Customer Service Team at hello@prime-wear.com.